FSA ID Problem Solving

This resource is intended to help troubleshoot challenges when it comes to creating and using your FSA ID. If you would like guidance on creating an FSA ID check out this resource. If further support is needed, contact one of our Student Advisors at info@sfstl.org or 314-725-7990.

  • Make sure the personal information is accurate and matches what is on your Social Security card.
  • If you are a parent or spouse contributor without a Social Security number, be sure to check the box indicating that you do not have one.
  • Try deleting the address on the Create an Account page.
  • Be sure you are using one of the following browsers Mozilla Firefox (Version 68 and above), Apple Safari (Version 9 and above), Google Chrome (Version 76 and above). If you are using any other browser, you may encounter problems.