The Scholarship Foundation of St. Louis is seeking a Program Coordinator. This position reports to the Program Director and is primarily responsible for assisting the Program Director to achieve the goals and objectives of all Student Programs. A strong desire to help students with significant financial need is essential.
Support processing of new and renewal applications for financial support:
- Monitor submitted applications for completeness and accuracy and request appropriate follow-up documentation from students as needed.
- Verify eligibility of all renewal applicants. Evaluate renewal applications to determine financial need. Review final renewal award decisions with the Program Director and communicate award outcomes to students.
- Act as a subject matter expert throughout the application process for students, families, staff, and others.
- Respond to student inquiries in person, by phone, and in writing.
- Provide support for scholarship/orientation events and staff workshops (on and offsite)
Support interest-free loan repayment process:
- Track and monitor student compliance with Foundation policy.
- Prepare monthly repayment letters. Contact students who are past due. Review delinquent accounts and present to program director for discussion and decision making.
- Review requests for reduction or deferment and take appropriate action to modify payment terms or grant deferment. Communicate decisions to students and update repayment schedules in the lending system accordingly.
Maintain relationships with students and provide general administrative program support:
- Meet with students to hear and resolve concerns. Communicate policies and expectations to students with compassion and professionalism.
- Respond to student inquiries over the phone, in person, and in writing.
- Maintain accurate demographic and contact information in the student database as required.
- Facilitate referrals to student advisors for students who need support.
Conduct and maintain written student correspondence in compliance with program requirements. Print and mail official correspondence letters to students (repayment letters, reduction or deferment letters, promissory notes, orientation/exit invitations) and update student database appropriately.
- Sends email communication to students when directed (weekly emails, campus visit reminders, internship postings, application reminders).
Other general duties include:
- Coordinate with Program Director to support the Program Committee in preparing agendas & reports and taking and publishing meeting notes.
- Assists with Foundation events when requested (orientations, clinics, interviews, meetings).
A successful candidate will demonstrate the following professional skills:
- Subject matter expertise – Maintain working knowledge of financial aid processes in higher education to appropriately analyze applications and make decisions
- Communications – Clearly express ideas and thoughts verbally and in written form; exhibit good listening and comprehension skills; keep others informed proactively, observing confidentiality when needed; select and use appropriate communication methods
- Work Independently
- Relationship Building – build rapport across the organization and with students; establish collaborative working relationships to achieve objectives; display empathy and embrace diverse viewpoints
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree or equivalent experience
- Excellent written, verbal, and interpersonal communication skills
- Accuracy and attention to detail
- Demonstrate an ability and willingness to learn
- Strong computer skills. Experience with Microsoft Office is required. Prior experience with donor or student databases strongly preferred.
Deadline for applications is December 15th, 2019.
To apply, please submit a cover letter and resume via email to firstname.lastname@example.org.